More resume tips and tricks, inspired by the horror of having to read real resumes from real people who are going to have a very difficult time getting jobs. I take comfort in the idea that the sampling I saw isn't necessarily accurate. For example, if 95% of the resumes I saw were complete garbage, that might not mean that 95% of the people looking for work in a given year can't write resumes. I imagine the people whose resumes are crap stay unemployed longer.
Here is something to keep in mind, and if you can remember this, a lot of the other stuff will fall into place.
Your resume is a highlight reel, not a comprehensive retrospective. I'm often reminded of an episode of Sports Night (one of the best shows ever made, incidentally) in which Jeremy was supposed to cut a highlight reel together and he can't get it under 7 and a half minutes. Which is a problem. But he wants to capture the whole struggle and can't bear to shed any of it, when really all the audience needs is footage of the runs and a maybe an impressive out or two.
Don't be Jeremy. Give me the bullet points, something that tells me in 60 seconds or less that you are qualified and would be a boon to the company. Anything that distracts from that is bad. You have 8-1/2 x 11 inches to impress me. Which leads me to my first tip:
Keep it to 1 page. If you're under 30, I'm going to be hard-pressed to believe that your work history necessitates going onto a second page. Actually, use as many pages as you like, but I won't read anything beyond the first. There are exceptions. My father has 30-years of experience with a very specific skill set and a broad range of responsibilities in a very specific industry. His resume goes into some very detailed skills and potential employers for that type of job are going to want that level of detail on a resume. He also doesn't look for jobs on CraigsList. Seriously. A page. I can forgive a second page--it won't automatically disqualify you, but it will not endear you to me. If it goes onto a third page, it's going into the
circular file.
Cheat the margins and font sizes if you have to. Type can be small, so long as it's readable. This goes the other way too, you can make things larger (as long it's not distracting) if you don't think your resume is quite full enough--lots of a white space does not an impressive application make. Honestly, it's better to find more stuff to add to it if you can, but in a pinch, a 12-point font instead of an 11-point font can be your padding. And speaking of fonts...
Do not, under any circumstances, get creative with the fonts or colors. These are distractions. Distractions are bad. Your resume is a reflection of your work history--not your personality. This applies to cover letters (cover e-mails) too. A professional-looking font. Something with serifs. Times New Roman is great--every computer can read it. Or, hell, if you've got über-small text and want to have it in Arial, that's fine too. I won't pitch a fit. Just be consistent. Everything should be the same size and font except your name, which goes at the top.
Big name. Nothing ridiculous, but at least a good 2-3 times the size of the rest of the text. I need to be able to find it quickly and then remember it.
Put your contact information right underneath your name. It doesn't have to be big. In fact, it shouldn't. Or italic. Or bold. Seriously. If you have mutliple phone numbers, identify which one is preferred. And if you have an e-mail address on there, please, for the love of all that is sacred,
have a semi-professional-sounding e-mail address. Something with/based-on your name is great. Even something like iloveplanes@placeIusedtowork.com is okay (only okay). You may have had the same hooters69@jugs.com e-mail address since college, but come on, it's not like Yahoo just gives away e-mail addresses for free. Wait, yes, yes it's exactly like that. True story: when I was a manager at Walgreens, we routinely got applicants with some reference to 420 in their e-mail addresses. They didn't, so much, get interviews. Okay, on to the meat and potatoes...
Lead with your strengths. If you have a 3.5 GPA and not much work history, lead with your educational background. If you weren't great in school, lead with your work history. If your GPA sucks, don't put it on there. If you have a degree, mention it. If it's from Sanford-Brown, still mention it, but don't lead with it. Also, don't misspell it "Stanford-Brown". True story. This can even vary from job to job. If I'm applying someplace where my customer service background will be useful, I lead with that. If my work history isn't all that applicable, I lead with my education (3.6 GPA, baby). You can even pick out bits of your work history that are relevant and lead with them, and then include the rest of your work history down at the bottom of the page (just don't leave any unexplained gaps). Whatever you do...
Don't lead with a crappy objective statement! Objective statements, you should know, are optional, and even a bit passé. I've never used one. I've only ever seen one that I liked, and this was it in its entirety: "Office/Administrative Assistant". 3 words that tells me exactly what I want to know. Listen, your objective is one of those things I know before I even look at your resume. Your objective is "get job". If you're going to include an objective statement, it needs to tell me something I don't already know. Ideally, it needs to answer the one question going through every hiring manager's mind: If you're so employable, why are you looking for a job? If you moved to a new city so you could be closer to your ailing mother, kudos, put that in. But that's not what people do. People dedicate 2-3 inches (of the 11 I've allotted them) to telling me what they think my company ought to be. And once in a while, they shoot themselves in the foot. I've read many a resume from someone who applied to an
internet startup with an objective to gain employment in a
well-established company. Clearly you sent this out without bothering to read the ad, or your resume. Or both. Moving on.
Your work history must be readable. Or I won't bother to read it. Anti-chronological order, with dates. Don't give me paragraphs--give me bullet points. You don't even have to use complete sentences. Don't mention every single duty of every single job. I had a woman whose work history was a total of 4 jobs, all of which included "filing". "Filing" is not a particularly impressive skill. You can group it with phone-answering, et al, under the heading of "administrative tasks", but there was no reason for her to mention it as 4 separate bullet points on her already-too-long resume.
Don't be afraid to get specific on your work history. If you won awards, mention them. If you implemented a new system or improved an inefficient process, mention it. If you filed, go ahead and leave that one out (unless you won an award for filing). Also, as mentioned above, don't be afraid to pull out the relevant jobs and give them a little more detail. Another example: the 3-1/2 years of customer service and management experience I got at Walgreens takes precedence over the 3 months I spent as a busboy at the local Chinese restaurant, so it goes higher up the page, even though the busboy thing came later (I was in a trade school at the time). But you still want it to be anti-chronological, so you pull out the relevant stuff, and put the rest in a non-detailed work history segment that does nothing but assure the potential employer that you weren't just twiddling your thumbs for 6 months between real jobs.
Don't provide references until they are requested. Have them at the ready, but hang on to them unless asked. Instead, put a line at the bottom of your resume saying that references are available upon request. Reasons? Well, it takes up space in your allotted 11", for one. Second, different employers will want different numbers/kinds of references. Some want professional, but not personal. Some want personal, but not professional. Some want 5. Some want 2. And here's the most important reason: you don't want to burn a reference out. If every single employer who got your resume called all of your references... that's a lot of phone calls. Do you think you're going to get the same glowing recommendation the twentieth time as you are the second or third time? Not even close.
A few other pet peeves:I hate, I hate, I hate "To whom it may concern". Yes, I know it's perfectly acceptable for anonymous professional correspondence, and lots of people use it, but it drives me bonkers on job applications. It's just bad writing. It's cliche. Furthermore, anyone who is intelligent enough to construct a clause like "To whom it may concern" would
know that it's cliche and not use it. Also, what does it actually mean? "If you think this might apply to you, go ahead and give a look." No, no, no. Make it concern someone. "Dear Sir or Madam" is good. I've gotten quite a few that say "Dear Hiring Manager", which makes me feel all superior, so that's fine. Better still, if possible, find out who's actually going to read it and put their name in there.
Don't fully justify the text. It's okay on your cover letter, although certainly not necessary. But on your resume there will be so few lines that actually go all the way across the page, that when I see the two or three that have funky spacing, it's going to stand out. It's distracting.
Some closing advice:
Try your best to keep your personality off the page--save that for the interview. That even means not including what you do with your spare time. You don't know what the potential employer is looking for, so anything you include is a crapshoot. What says to one boss "this guy would be fun to have a drink with" can easily say to another "this guy is an alcoholic". Additionally, the things you put into a resume that are supposed to reflect your personality, the things that strike you a humorous in an off-beat way, or charmingly quirky... to a potential employer, those things are weird and/or distracting. A good resume says to a hiring manager "this person can do the job, you should bring them in for an interview to see if they're a good fit for this company".
There's nothing wrong with using a template. I might not even notice, but if I do, it's going to say to me that you were an individual who saw the value of professional presentation and was resourceful enough to find and implement an existing strategy.
This concludes my two-part rant on resume-writing. I hope you've found it helpful, or at least found something you recognize in your hiring nightmares that you can vent over. Who knows, maybe I'll follow this up with some cover letter samples, or maybe interview tips. But for now, it's 3 in the morning, and I need to get some sleep.
]{